IT Technical Support Associate

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues in a timely and professional manner.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and development programs to enhance technical skills and knowledge.

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