IT Technical Support / Customer Service Representative (HYBRID)

Salary: ₱18,000 – ₱25,000 per month

OrangeApps Inc. is an Education Technology (EdTech) company that provides a School Management System designed to help schools simplify their daily operations and improve the way they manage academic and administrative processes.

We are looking for a Customer Happiness Associate who can bring their teaching experience, communication skills, and understanding of school operations into the world of EdTech.

In this role, you will work closely with our partner schools, helping teachers and school staff understand and maximize the use of the OrangeApps system. You’ll have the opportunity to train users, solve concerns, provide guidance, and build meaningful relationships with schools.

If you are a teacher who enjoys helping others, explaining things clearly, solving problems, and exploring technology, this could be a great opportunity to grow your career beyond the classroom.

What You’ll Do

• Serve as a primary point of contact for partner schools and assist with their day-to-day system concerns.

• Provide customer support through email, chat, phone calls, and online meetings.

• Conduct system orientations, demonstrations, and training sessions for teachers, administrators, and school staff.

• Help users understand and navigate the OrangeApps School Management System.

• Assist schools throughout the onboarding, implementation, and system adoption process.

• Identify and troubleshoot basic system concerns and coordinate with the appropriate internal team for more complex issues.

• Follow up with clients to ensure their concerns are properly addressed and resolved.

• Build strong and positive relationships with teachers, school administrators, and other school personnel.

• Document customer concerns, requests, feedback, and resolutions accurately.

• Gather feedback from users and coordinate with internal teams regarding concerns, suggestions, and possible system improvements.

• Participate in school visits, client meetings, orientations, and training sessions when required.

• Help ensure that our partner schools have a smooth and positive experience using the OrangeApps system.

What We’re Looking For

• Bachelor's Degree in Education or a related field.

• Teaching experience is required.

• Strong verbal and written communication skills.

• Confident in explaining processes and presenting information to different audiences.

• Good presentation, facilitation, and interpersonal skills.

• Comfortable conducting online meetings, orientations, and training sessions.

• Proficient in Microsoft Office, particularly Microsoft Excel.

• Willing and able to learn new technologies, software, and digital tools.

• Strong problem-solving and organizational skills.

• Patient, adaptable, and service-oriented.

• Can communicate professionally with different types of school personnel.

• Able to work independently while also collaborating effectively with a team.

Why Join OrangeApps?

• Hybrid Work Setup

• HMO Coverage

• Training and Learning Opportunities

• Career Growth Opportunities

• Hands-on exposure to EdTech and technology

• Opportunity to work with different schools and education professionals

• Collaborative and supportive work environment

• Opportunity to apply your teaching experience in a technology-driven environment

Work Requirements

• Must have a reliable laptop or desktop computer.

• Must have a stable internet connection.

• Willing to report onsite when required.

• Willing to travel to partner schools when needed.

• Willing to conduct both onsite and online training, orientations, and client meetings.

• Willing to work with different school environments, users, and operational requirements.