IT Technical Support Executive / Manager

1. Handling Technical Support for all our solutions such as G Suite, Google Workspace, Microsoft 365 / Azure, Web-Email Hosting ( cPanel & Plesk Control Panels ), Domain Name Registrations, ThinkEmailer.com, Cloud & VPS Hosting, Firewall, CCTV handling, etc Deployment, Setup and Training on our Solutions.
   
2. Supporting Office Systems & Operations.
   
3. Hardware & Networking Knowledge will be preferred.
   
4. Knowledge of Web Hosting, DNS Management will be an advantage. Ability to work independently.
   
5. Ability to respond to customers in English via the Think Support Ticket system.
   

Requirements

1. Ability to handle Support Requests from Clients on Phone and Email.
   
2. Work quickly and efficiently under pressure.
   
3. Attention to detail.
   
4. Should be able to interact with clients and get their updates done.
   
5. Should be a motivated self starter and like working on fast paced projects.
   
6. A Technology geek at heart with Quick Learning Opportunities.
   
7. Only candidates currently working or living in Mumbai should apply.
   
8. Opportunity to get Google certified on Suite, Google Cloud Platform, Freshworks etc. Many Learning and Certification Opportunities. Superb written and verbal communication skills in English.
   

Benefits

1. Google & Cloud certifications
   
2. Continuous learning & growth opportunities
   
3. Fast-paced, collaborative work environment