IT Technical Support

Primary Purpose

Performs installations, maintenance and repair work on any computer-related equipment such as laptops, desktops, communications equipment (digital & IP phones), tablets (iPads), smart phones (iPhones), printers, local area networks and any piece of computer-related peripheral or software for end users. Responds to maintenance tickets. Provides high-level customer service to the end user.

Hours: 8am - 5pm, will be part of an on-call rotation.

Major Duties & Responsibilities

1. Answer user inquiries regarding computer software or hardware operations to resolve problems.
2. Oversee the daily performance of computer systems.
3. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
4. Develop training materials and procedures or train users in the proper use of hardware or software.
5. Read technical manuals, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications

• Related On-the-Job (OJT) training/Vocational school or an Associate degree.
• 1 - 2 years’ relevant work experience with Microsoft Windows 10, Microsoft 365, Microsoft Exchange and Outlook Email Client.
• Basic understanding of PC and network hardware.
• Good organizational and communication skills.
• Excellent interpersonal and customer service skills.

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