IT Technical Support
Summary
IT support engineer at SoS Consultancy handling help desk requests, troubleshooting Windows/macOS, Microsoft 365, and network/firewall issues, and setting up PCs for customers along the Exeter–Bodmin A38 corridor, with fortnightly travel to Heathrow including overnight stays. Requires 2+ years' technical support experience and UK work authorisation.
Salary: £25,420 - 31,000 per year
Requirements:- Practical technical support, desktop support, software troubleshooting, communication, and analytical skills, with familiarity across Windows and other operating systems
- Previous experience in a similar role; two years of technical support experience required
- Preferred experience with Microsoft 365, Windows Server, routing, and firewall setups
- Ability to use initiative and take a first-time fix approach
- Strong, calm, independent analytical and problem-solving abilities
- Meticulous attention to workmanship quality and detail
- Ability to collaborate as part of a small team
- Self-motivated, confident decision-maker with an organised and methodical approach to managing workload and time
- Satisfactory enhanced DBS
- Full driving licence, own vehicle, and willingness to travel as described, including overnight stays
- Must be based in South Devon and able to commute reliably to Newton Abbot or relocate before starting
- United Kingdom work authorisation required
- Respond to help desk and IT support requests, diagnose faults, and provide practical technical support with a customer-service focus
- Troubleshoot software, Microsoft Office, Windows, and macOS issues, and support computer hardware and desktop setups
- Assist with networking, LAN, TCP/IP, DNS, VPN, and firewall issues, escalating complex faults appropriately
- Support Microsoft Windows Server and Active Directory, and track requests using our helpdesk ticketing system
- Set up PCs and laptops on site to meet customer needs
- Provide clear updates and effective fixes to help colleagues return to work with less disruption
- Active Directory
- Firewall
- Hardware
- Support
- LAN
- LESS
- macOS
- Microsoft 365
- TCP/IP
- VPN
- Windows
- Office 365
- Network
More:
We are hiring an IT Technical Support professional to support users and keep their devices, software, and access working reliably. The role is based in the South West 60% of the time, supporting customers along the A38 corridor between Exeter and Bodmin through a mix of home working and on-site support. It also involves travel to the Heathrow area once a fortnight for two days, including an overnight stay. The salary is £25,420–£31,000 per year, with a company pension, sick pay, and work-from-home benefits. Work is in person when on site.
last updated 43 week of 2026