IT Technical Support Specialist

Salary: ₱18,000 per month

Experience:

• Minimum 2 years' experience as L2 Technical Support / Desktop Support / IT Helpdesk Tier 2

• Proven experience handling escalated issues from L1 Support

• Experience in handling 100+ users

Advanced Technical Skills:

• Systems: Advanced troubleshooting in Windows 10/11, Group Policy, DNS, GW, FW and DHCP

• Networking: Strong knowledge in LAN/WAN, VPN, TCP/IP, Wi-Fi troubleshooting, basic firewall/router config

• Hardware: Laptop/desktop imaging, hardware replacement, printer/server maintenance

• Tools: Experience with remote tools, monitoring tools

• Security: Knowledge in endpoint security, antivirus, data backup & recovery, basic cybersecurity incident response

Soft Skills:

• Can handle escalated and complex technical issues independently

• Good documentation and root cause analysis (RCA) skills

• Strong communication - can explain technical issues to non-technical users

• Can mentor L1 support staff