IT Technical Writer & Governance Specialist
Description
Salary: ₱25,000 – ₱28,000 per month
About the role
We are looking for a detailed-oriented IT Technical Writer & Governance Specialist to draft, refine, and maintain high-quality IT policies, standards, procedures, and governance documentation. In this role, you will work closely with Process Owners, Subject Matter Experts (SMEs), and leadership to translate complex technical, regulatory, and operational requirements into clear, actionable enterprise documentation.
Key responsibilities
Draft, review, and revise enterprise IT policies, standards, procedures, guidelines, and work instructions
Collaborate with CITG Process Owners to manage documentation from initial drafting, consultation, alignment, revision, and approval support to final publication handover
Partner with SMEs to validate technical content and facilitate alignment workshops to resolve comments and secure executive sign-offs
Translate complex technical, regulatory, and operational requirements into clear, business-friendly, and structured documentation
Develop governance documentation templates and document-writing standards to ensure uniform formatting, structure, terminology, and quality across all CITG documents
Ensure all IT policies align with corporate standards, regulatory requirements, and industry best practices with clear reference mapping in deliverables
Maintain document version control, revision history, and policy registers
Drive policy development using mobilization plans, comment resolution logs, and weekly status reports
About you
Graduate of a 4-year college course (Degree in Computer Science, Information Technology, English, Communications, or related field is a plus)
Minimum of 2 years of hands-on experience in developing enterprise IT policies, standards, procedures, and governance documentation
Understanding of IT environments and exposure to frameworks such as ISO, ITIL, COBIT, NIST, or PMI
Strong stakeholder management skills
Ability to interact with managers
Clear written and verbal communication
Proactive task prioritization
Professional certifications in Technical Writing or Business Analysis (preferred)
Prior experience working inside an enterprise Corporate IT Group (CITG) (preferred)