IT Technician
Description
About the roles
Al-Ameen College are seeking to fill 2 roles to join our IT Department on a full-time basis.
Technology plays an essential role in the educational and operational environment of Al-Ameen College.
The successful candidates will help ensure that IT systems, digital learning platforms, and infrastructure operate reliably, securely, and efficiently for our staff and students.
Role 1: IT Helpdesk Support Technician (Level 1)
Role Purpose:
First point of contact for staff and students via phone or ticketing system. Provides effective initial triage, validating and resolving desktop issues while eliminating non-technical user errors prior to escalation.
Key Responsibilities & Qualifications:
Helpdesk Management: Log, track, organize, and provide timely updates on support tickets using Zoho Desk.
Asset Coordination: Coordinate IT asset collection, hardware deployments, and basic desktop support.
Triage & Data Collection: Gather complete technical details prior to escalation (Hostname, Username, IP Address, MAC Address, Connection Type, error screenshots, and steps taken).
Core Understanding: Foundational knowledge of Active Directory (Users, Groups, Computers), Microsoft 365 licensing/apps, Entra Connect hybrid environments, and basic VMware ESXi 8 concepts.
Role 2: IT Network Technician (Level 2 & 3)
Role Purpose:
Senior escalation point responsible for advanced infrastructure, systems engineering, network routing, and security across the College.
Key Responsibilities & Technical Scope:
Advanced Networking: Physical UTP patch-to-panel tracing, switch VLAN configuration, VLAN-to-VLAN routing, and network segmentation.
Security & Access Control: Web filtering, IPS, and machine-based EAP-TLS RADIUS corporate Wi-Fi authentication utilizing Windows NPS logic.
Core Infrastructure: Hands-on management of VMware ESXi 8, Active Directory object hierarchies, Group Policy, Microsoft 365 / Entra ID hybrid sync, and physical/virtual server maintenance.
Diagnostics: Applied evidence-based root-cause analysis using system and event logs for complex technical problem-solving.
We value authentic technical depth and practical expertise; candidates are expected to demonstrate genuine, hands-on problem-solving capabilities.
Ability to troubleshoot and resolve issues logically, calmly, and efficiently under pressure.
Excellent organisational and time-management abilities, with strict attention to detail.
Must Have:
Current WA driver licence.
Ability to obtain and hold a valid Working With Children Check.
Salary will be negotiated with the successful applicant, reflective of similar roles in independent schools.
Please email applications to a.nucup@alameencollege.wa.edu.au
Please be specific as to which role you are applying for.