IT Technician

At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future.

REPORTING RELATIONSHIP: Senior IT Engineer

LOCATION: Story City, IA

SUMMARY: Secure, support, and maintain the company Infrastructure Technology systems including network infrastructure, data, software, phone system, video conferencing system, mobile devices, and computers. Provide 1st and 2nd level support for all company IT systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Safeguard all computer systems and digital information by following company security procedures and information security best practices
• Follow all safety guidelines and procedures
• Minimize downtime of supported systems
• Monitor usage and performance for peak efficiency.
• Perform hardware and software upgrades as directed or necessary
• Create and manage user accounts, shares, and permissions
• Have a working knowledge of Active Directory
• Participate on IT project Teams as required.
• Provide professional support to internal customers for hardware and software issues.
• Strong customer service skills
• Provide 7 x 24 on-call support 1 week every 2 months (estimated)
• Work during off hours and weekends as needed.
• Demonstrate a basic working knowledge in the following hardware, software and technologies
• Information security
• Server and Desktop Operating Systems
• VMWare and virtualized environments.
• Office 365
• Microsoft SCCM
• Print Server support/ Network Printers
• Mobile device support including smartphones and tablets
• Basic networking concepts and troubleshooting
• Virus remediation
• Troubleshoot network problems.
• Keep backups current and manage tape libraries
• Work with your team members to provide support to the whole company
• Keep current on IT skills and trends.
• Other duties as assigned.

Time management for this role is expected to be:

• 80% on supporting Service Desk tickets and IT Operations
• 20% on IT Infrastructure Projects