IT Technician

Key Responsibilities:

• Troubleshoot and resolve complex issues related to:

• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Intune, Defender etc.).

• Windows, Mac, Linux OS trouble shooting and installation.

• M365 app errors, networking /VPN/ connectivity & performance issues.

• All Linux, Mac and Windows software installation and troubleshooting.

• JIRA & Confluence.

• Handle remote troubleshooting via tools such as TeamViewer

• Administer and troubleshoot issues related to: Active Directory (AD) and Entra ID in laptops and Mobile phones.

• Configure / Maintain meeting room hardware, AV equipment, and printers.

• Ensure timely resolution within SLA/SLO, escalate appropriately where needed.

• Maintain high-quality interpersonal communication and demonstrate a neutral, fluent English accent in all end-user interactions.

• Minimum 4 years of relevant experience, with strong written and verbal communication with a neutral and clear English accent.

See also