IT Technician

Job Description

Assistance Plus is seeking a motivated, detail-oriented IT Technician to join our team. This role is ideal for an individual who enjoys technology, troubleshooting, and providing exceptional support to end users.

The IT Technician plays a vital role in maintaining the organization's technology infrastructure and supporting employees across all of our locations. Responsibilities include hardware and software support, user account management, computer setup and deployment, networking assistance, data security, and support of key business applications including CareVoyant.

Key Responsibilities

• Configure, deploy, and maintain laptop computers and technology equipment for employees, including deploying monthly updates through Ninja.
• Provide technical support and troubleshooting for Windows operating systems, hardware, software, and peripherals.
• Maintaining the ticket system (Halo) with detailed communication, phone calls and prompt responses.
• Assist with management and support of Active Directory, Exchange Mail, and SharePoint environments.
• Organize and maintain files, folders, and user permissions across company system, including
• Support basic networking functions and troubleshoot connectivity issues.
• Maintain and promote data security best practices throughout the organization.
• Respond to and resolve technology-related support requests from staff.
• Troubleshoot staff concerns related to documentation and software systems.
• Create and update electronic forms and resources used by employees.
• Travel to agency locations as needed to provide on-site technical support.
• Lift, transport, and install technology equipment weighing up to 50 pounds.
• Perform additional duties and special projects as assigned.
• Maintain the security checkpoints and door codes at all locations.
• Maintain the security cameras at all locations.
• Maintain and program mobile phones for staff thru MDM in Entra.