IT Technician
TITLE: IT Technician STATE CODE: 043
REPORTS TO: IT Director FSLA STATUS: Non-Exempt
EXPECTATION FOR ALL EMPLOYEES:
- Supports the organization’s mission, vision and values by exhibiting the following behaviors: excellence and competence, teamwork, innovation, respect, commitment to our community, accountability, ownership and a passion for working with youth.
POSITION SUMMARY:
The IT Technician role is responsible the smooth operation of all school technology. The ideal candidate is a proactive problem-solver who can handle a wide range of technical issues, from routine maintenance to hardware repairs and software support. This role is crucial in supporting both staff and students, ensuring they have the tools and resources needed for a successful learning environment.
DUTIES AND KEY RESPONSIBILITIES:
Technical Support and Maintenance:
- Resolve daily technical issues, ensuring the school day runs smoothly. This includes troubleshooting and resolving problems with desktops, laptops, Chromebooks, and other classroom technology such as Smartboards and document cameras.
- Manage school printers, including clearing paper jams and replacing toner.
- Provide user support for multi-factor authentication (Duo Mobile) and assist with accessing online curriculum and educational tools.
- Maintain and update staff and student Google Accounts, and ensure all accounts and devices are accurate in Google Admin and Active Directory.
- Support contractors with their technology needs.
- Manage the school's intercom system and schedule service calls for printers as needed.
Hardware and Software Management:
- Perform hardware repairs on Chromebooks, laptops, and staff computers.
- Upgrade computers with the latest available hardware and ensure all devices are up to date with the latest software.
- Deploy new technology, including computers, laptops, and Chromebooks, to classrooms.
- Install applications on staff computers and image old devices with Chrome OS Flex.
- Handle equipment for emergencies, such as maintaining Chromebooks and hotspots.
Clerical and Administrative Tasks:
- Answer tech support emails and manage the tech support email account.
- Order and manage technology supplies.
- Create and maintain Google Forms for district use (e.g., leave forms, tax credit forms).
- Set the school bell schedule for both Heritage Middle School and Del Rio.
- Read up on the latest technology trends to stay informed and provide effective solutions.
- Maintain an inventory of all technology items.
Projects and Collaboration:
- Assist with special projects, such as moving classroom technology for building projects or installing new audio-visual equipment.
- Attend and participate in staff and IT meetings.
- Set up audio-visual equipment for school assemblies and other special events.
- Dispose of old technology in a safe and environmentally friendly manner.
EDUCATION AND WORK EXPERIENCE:
- Proven experience in IT support and computer repair.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to a non-technical audience.
- Experience in a school district or educational environment.
- Excellent problem-solving abilities and a strong attention to detail.
- Two years of college desirable or work experience in school district.
- High school diploma or equivalent; relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified) are preferred.
- Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
ADDITIONAL REQUIREMENTS:
- Must possess or be able to obtain an Arizona (IVP) Fingerprint Clearance Card.
WORKING CONDITIONS:
? Work Environment involves no physical risks or hazardous conditions
?? Work environment involves slight physical risks that require basic safety precautions (safety glasses, lab coats, rubber gloves etc.)
? Work environment involves exposure to potentially dangerous materials and situations that require following detailed safety precautions (such as wearing respirators, handling hazardous materials, and working with industrial machinery.)
PHYSICAL EFFORT:
Rarely Occasionally Routinely Often
(0-5%) (6-25%) (26-75%) (over 75%)
Sitting _____ _____ _____ __X__
Standing _____ __X__ _____ _____
Bending/Stooping _____ __X__ _____ _____
Crawling/Kneeling __X__ _____ _____ _____
Climbing __X__ _____ _____ _____
Pushing/Pulling __X__ _____ _____ _____
Lifting (Under 10 lbs.) __X__ _____ _____ _____
Lifting (10 Lbs. Or more) _____ __X__ _____ _____
Carrying (Under 10 lbs.) __X__ _____ _____ _____
Carrying (10 lbs. or more) __X__ _____ _____ _____
Reading documents for
general understanding _____ _____ __X__ _____
Reading Documents for
analytical purposes or high
degree of accuracy _____ _____ _____ __X__
Viewing Video Terminals _____ _____ _____ __X__
Other (Describe below) _____ __X__ _____ _____
Describe “Other”: Walking______________________________________________________
GENERAL INFORMATION:
The above statements are intended to describe the general nature of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.