IT Technician
Position Summary:
The City of Mableton is seeking a motivated and detail-oriented Help Desk Support Technician to provide first-level technical support to city staff and departments. The ideal candidate will assist in resolving hardware, software, and network-related issues, ensuring timely and professional service in accordance with city policies and procedures.
Essential Duties and Responsibilities:
- Serve as the first point of contact for end users seeking technical assistance via phone, email, or in person.
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and basic networking.
- Log, track, and update help desk tickets using the city’s ticketing system.
- Assist in the installation, configuration, and maintenance of hardware and software.
- Escalate unresolved issues to senior IT staff or vendors when necessary.
- Support the setup of new user accounts, email, and permissions in systems such as Google Workspace.
- Maintain documentation for systems, procedures, and technical support processes.
- Provide on-site support at city offices and facilities as needed.
- Assist with inventory management of IT equipment and peripherals.
- Ensure adherence to IT security policies and data protection protocols.
- Assist in managing the city’s Meraki network system, including monitoring connectivity and troubleshooting issues.
- Provide support for the Verkada security system, including user management, access control, and camera monitoring.