IT Technician
Summary
Level 2 IT Support Technician at an Auckland MSP, providing remote and onsite support to business customers. Day-to-day involves troubleshooting Windows 10/11, administering Microsoft 365 (Entra ID, Exchange, Teams, SharePoint), fixing networking issues, supporting Windows Server/AD, and managing endpoint security via RMM tools.
Salary: $30 – $38 per hour
About the role
This is a hands-on role involving remote and onsite support across a variety of customer environments. You will troubleshoot independently, take ownership of technical issues and provide excellent customer service as a Level 2 IT Support Technician.
Key responsibilities
Provide Level 2 remote and onsite technical support to business customers
Troubleshoot Windows 10/11, hardware, software and application issues
Administer and support Microsoft 365, Exchange Online, Entra ID, Teams, SharePoint and OneDrive
Troubleshoot networking issues involving DNS, DHCP, TCP/IP, VPNs, Wi-Fi, routers, switches and firewalls
Support Windows Server, Active Directory and Group Policy environments
Manage endpoint security, antivirus, patching and monitoring using RMM tools
Investigate backup failures and assist with data recovery
Install and configure computers, network equipment and business software
Assist with Microsoft 365 migrations, new customer setups and IT projects
Manage support tickets, maintain accurate documentation and communicate with customers throughout the resolution process
About you
2+ years of hands-on IT support experience, ideally including Level 2 responsibilities
Strong Windows desktop troubleshooting skills
Solid Microsoft 365 administration experience
Good understanding of networking, including DNS, DHCP, TCP/IP and VPNs
Experience with Active Directory, Windows Server and Group Policy
Ability to diagnose and resolve technical issues independently
Strong communication, organisational and customer service skills
Full New Zealand driver's licence and legal right to work in New Zealand
Previous experience working for an MSP (desirable)
Experience with N-able RMM, SentinelOne, Autotask or similar platforms (desirable)
About us
Citywide Tech is an Auckland-based Managed IT Services Provider (MSP), delivering IT support, Microsoft 365, cybersecurity, networking, cloud services and managed print solutions to businesses across New Zealand.
Benefits
Competitive salary based on experience
Exposure to a wide variety of technologies and customer environments
Opportunities to develop skills in cloud services, networking and cybersecurity
A supportive and growing team
Involvement in IT projects, automation and infrastructure improvements
A varied role combining remote and onsite technical work