IT Technician

About CloudHQ:

CloudHQ is a global leader in hyperscale data centre solutions, delivering secure, high-performance, and resilient facilities for many of the world’s largest technology companies. As we expand our global footprint, we are strengthening our Design & Engineering organisation to ensure CloudHQ’s technical standards, design quality, and lifecycle performance remain industry-leading.

Role Summary:

We are looking for a proactive and technically skilled IT Technician to deliver comprehensive L1–L3 support across our data centre organisation, ensuring smooth operation of devices, applications, and cloud services. This role is essential in maintaining reliable IT operations, supporting Microsoft 365 and Azure environments, and ensuring secure, compliant user management while enabling senior engineers to focus on strategic and infrastructure-level initiatives.

Key Responsibilities:

• Provide IT support to internal users and contractors across the data centre organisation, covering Level 1–3 issues as required.
• Manage and resolve tickets via the company’s IT service management/ticketing system, ensuring timely updates and clear communication with end-users.
• Install, configure, and maintain end-user devices (laptops, mobile devices) in a Microsoft Windows environment.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive) and troubleshoot related issues.
• Manage and support BOX (file system) for users globally.
• Manage and support Azure cloud services, including identity management with Microsoft Entra ID (Azure AD).
• Deploy, configure, and monitor mobile device management (MDM) solutions (e.g., Intune or equivalent).
• Ensure compliance with GDPR and company security policies in all IT operations.
• Provide onboarding and offboarding IT support for employees and contractors (accounts, permissions, devices).
• Maintain accurate IT documentation, asset inventory, and configuration records.
• Escalate complex technical issues to senior engineers or vendors when needed.
• Collaborate with network, security, and data center operations teams on cross-functional issues.
• Participate in IT projects such as software rollouts, upgrades, or infrastructure improvements.
• Deliver user training and guidance to improve IT literacy across the organisation.