IT Technician / Digital Systems Assistant
Posted Updated
Salary: £27,000 - 27,000 per year
Requirements:- Strong interest in technology, AI, automation, and systems improvement
- Experience in IT support, helpdesk, or technician roles is preferred but not mandatory
- General knowledge of Windows, macOS, printers, Wi-Fi, and common software issues
- Familiarity with Google Workspace and Microsoft 365
- Understanding of ecommerce, warehouse systems, or manufacturing environments is a plus
- Ability to communicate effectively with non-technical individuals
- Organized and methodical approach to troubleshooting and documentation
- Willingness to learn and grow into broader IT and systems roles
- Support users across office, warehouse, production, and ecommerce operations
- Troubleshoot IT issues related to computers, printers, scanners, phones, and business software
- Educate staff on optimizing the use of existing tools, including Google Workspace and AI tools
- Participate in automation and workflow improvement projects
- Identify and improve repetitive manual tasks with better systems or tools
- Assist production and warehouse teams with their technological needs
- Log and organize IT issues, fixes, and documentation appropriately
- Learn from IT colleagues and gradually take on more responsibility
- Work on projects that visibly impact the companys operations
- AI
- Support
- macOS
- Microsoft 365
- Windows
- Office 365
- ChatGPT
- Copilot
- ERP
More:
At Henderson Design Group, we are the UKs leading wallpaper designer, manufacturer, and online retailer, based in Hartlepool. Our three distinct homeware brands— I Love Wallpaper, Lust Home, and Lucie Annabel—focus on designing, printing, selling, and dispatching wallcoverings from our North East operation. We offer a full-time, permanent role starting from £27,000 per year, with 28 days holiday plus additional leave, training opportunities, and exposure to exciting projects in a small team that values your contributions.
last updated 37 week of 2026