IT Technician/ Engineer
Salary: RM 2,800 – RM 4,000 per month
About the role
This role involves managing and supporting the factory's IT infrastructure, including network systems, production information systems, and end-user support. You will be responsible for planning, implementing, operating, and maintaining critical IT systems that support manufacturing operations.
Key responsibilities
Plan, implement, operate, maintain, and troubleshoot the factory's LAN/WAN network
Manage network infrastructure including switches, routers, firewalls, wireless APs, and related equipment
Maintain and optimize structured cabling, CCTV surveillance systems, access control systems, and other low-voltage systems
Ensure network security by implementing access control policies and appropriate network security measures
Provide daily operation, maintenance, and technical support for Manufacturing Execution System (MES) and Warehouse Management System (WMS)
Coordinate with headquarters IT team and system vendors to resolve system issues, data problems, and functional optimization requirements
Install, configure, maintain, and troubleshoot end-user devices such as computers, printers, scanners, and other IT equipment
Manage and maintain Windows operating systems, Microsoft Office, and commonly used business applications
Provide first-line IT technical support and respond promptly to users' daily IT-related issues
Assist in developing and implementing factory IT management policies, operating procedures, and emergency response plans
Qualification
Diploma or Bachelor's Degree in Computer Science, Information Technology, Network Engineering, or a related field
Minimum 3 years of relevant IT operations and maintenance experience
Experience with VLAN, subnetting, DHCP, DNS, NAT, VPN, routing, wireless infrastructure and network monitoring
Experience supporting manufacturing IT environments, production systems, industrial networks, MES/WMS or shop-floor systems is preferred
Experience in MES system operation, maintenance, implementation, or support is an advantage
Experience supporting IT operations in a manufacturing or factory environment is preferred