IT Technician
This is not a remote position. This is based out of our home office in Valparaiso, Indiana
Position summary: The IT Technician has the responsibility to provide daily support of the
company’s system wide hardware and software. Specific duties include but are not limited to the
technical support of store and device peripherals, networks, point of sale devices and
telecommunications. Telecommunication includes but is not limited to broadband connections
and network cabling.
General Purpose: To provide our customers with total satisfaction by offering competitively
priced, high-quality products and services in a clean, safe, and friendly environment. To serve
our community through volunteerism and produce a return on assets which will assure the future
prosperity of our employees and our company. To be an ambassador of our “Living Brand” by
building relationships with our customers.
Role Qualifications:
- Bachelor’s Degree or the equivalent combination of experience and education.
- Dependable transportation
- Ability to travel daily between required Family Express locations or other non-Family Express locations when necessary
Position Responsibilities:
- Builds Relationships
- Promotes Living Brand
- Serves as Product Brand Advocate
- Adheres to company approved accounting procedures
- Promotes Company’s mission statement
- Fosters Company Culture
- Acts as company liaison and negotiates best pricing with vendors and contractors
- Seeks, promotes and implements “Best Practices”
- Responsible for supporting and understanding our end user’s technical requirements
- Provide technical assistance to our end users. Answer questions or resolve technical device problems for users in person, via telephone, or from remote locations
- Responsible for supporting and understanding the telecommunication needs of the company
- Responsible for supporting and understanding the Point of Sale needs for the company
- Responsible for supporting and understanding the computer and device peripherals for the company
- Responsible for the safety, maintenance, and security of IT assets and resources
- Stage computers and other hardware devices for company needs
- Responsible for the installation and maintenance of security camera systems at all Family Express locations.
- Upgrade software and hardware as needed
- Other duties as assigned in the responsibility matrix