IT Technician

JOB TITLE: IT TECHNICIAN
REPORTS TO: Manager
PURPOSE: To provide Hardware Maintenance, Server
Maintenance, Office Maintenance/Support and
Auxiliary Technical Support Services to the World
Sports Betting Group

ESSENTIAL FUNCTIONS:

Hardware Maintenance:
Ubiquiti Unifi Network Management setup and maintenance
Fortinet IPSec/SSL VPN/Routing/Firewall Policy/DHCP setup and
maintenance
Mikrotik Routerboard/CHR IPSec/Routing/Firewall Policy setup
and maintenance
Imaging and deployment of Raspberry Pis
Installation, setup and management of Hikvision NVR and
cameras
Troubleshooting hardware issues of IT equipment
Inverter system monitoring and error reporting
Servers & Maintenance:
Creating and setting up virtual machines with VMWare
VSphere/esxi
Proactive Windows and Linux VM and Host maintenance
Maintaining IIS webservers
Synology NFS backups and data maintenance
Both off and On premise Active Directory management
Microsoft SQL database management
Monitoring MySQL server status
Monitoring message services
Maintenance of SQL Databases
Physical server maintenance at Data Centres Gambling 0800
Services:
FreePBX extension management / manage call recordings
Cloudflare DNS / policy and rule management
VOIP Phone / Microsip setup
Smartermail SMTP mailbox creation and management

Microsoft 365 account administration
Microsoft Exchange e-mail administration
Branch infrastructure support (WiFi, network, PCs, cameras etc)
Footage for security purposes
New betting platform implementations (retail)
Office Support:
Assisting staff with IT queries related to their duties
Assisting with website technical queries
Anydesk remote support for all staff
Sourcing IT equipment
Branch management access (retail pages)
Turfsport support (Wagering Software Moving events, archives,
pending tickets etc)
Smarttrack, livechat account creation, management and
support
Anti-Virus management and support

Office Maintenance:
Microsoft Outlook SMTP account setup
Microsoft Office setup
Management and maintenance of all IT equipment
Sourcing IT equipment
Installation of new IT equipment
User software installation
IT software account management
Setup of Desktop/laptop for new staff