IT Technician - Hybrid

IT Technician - Multi-Site Dental Services

Company Name: Endodontic Practice Partners (EPP)
Location: Must be local to the greater Dallas–Fort Worth, TX area (local travel up to 50% is required).
Employment Type: Full-Time

About Us

Endodontic Practice Partners (EPP) is a leading network of endodontic practices dedicated to supporting exceptional patient care through operational, clinical, and technology excellence. Our centralized support teams partner closely with clinicians and staff across multiple locations to ensure practices run efficiently and securely.

The Opportunity

We are seeking a hands-on IT Technician to support our endodontic practices in the greater Dallas area. This role is ideal for a customer-focused IT professional who enjoys working in the field, solving technical challenges, and supporting healthcare teams across multiple locations. Candidates must live in the Dallas- Fort Worth area, as frequent travel to local practice sites is a core part of this role.

What You’ll Do

• Serve as frontline IT support for onsite and remote users across multiple practice locations
• Monitor and manage help desk tickets, ensuring timely resolution and clear communication
• Troubleshoot hardware, software, networking, and connectivity issues
• Install, configure, and support desktops, laptops, mobile devices, peripherals, and applications
• Support Microsoft environments including Windows 11, Active Directory/Azure, Office 365, and Windows Server
• Assign users and devices to appropriate groups and permissions
• Monitor antivirus and security solutions and resolve related issues
• Maintain accurate inventory of hardware, software, and licenses
• Perform hands-on technical work at practice locations, such as running/organizing cable, mounting equipment, and basic infrastructure installation.
• Partner closely with the IT Manager and broader IT team to resolve issues efficiently
• Provide excellent customer service to clinicians and staff in a fast-paced healthcare environment

What We’re Looking For

• High school diploma required; college degree preferred
• 2+ years of onsite/hand-on IT experience,
• 1+ years of remote IT support, help desk, or technical support
• Physical ability to perform tasks such as running cables and mounting/installing IT equipment
• Strong troubleshooting skills across hardware, software, and basic networking
• Experience with Microsoft technologies (Windows, Active Directory, Office 365)
• Familiarity with networking equipment (switches, routers, servers, firewalls)
• Strong communication skills with the ability to explain technical issues clearly
• Self-starter who can work independently while collaborating with a remote team
• Willingness and ability to travel regularly to local practice locations (Dallas, TX area)
• Healthcare, dental, or multi-site support experience strongly preferred

Physical Requirements

• Ability to lift and carry equipment up to 50 lbs
• Ability to climb ladders and access elevated or confined spaces (e.g., ceilings, crawlspaces) to run cable or install equipment
• Ability to kneel, crouch, and work in tight or awkward physical spaces
• Ability to use hand and power tools safely (e.g., drills)

Preferred (but Not Required)

• Certifications such as CompTIA A+, Network+, Azure, ITIL, or CCNA
• Experience supporting multi-location or healthcare environments

What We Offer:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Options for health savings and flexible spending accounts
• 401(k) plan with company match
• Life & disability insurance
• Paid time off and holidays
• Professional development opportunities
• Friendly and supportive work environment
• Convenient office location with modern amenities

Why Join EPP

• Opportunity to support healthcare teams making a real impact
• Hands-on, varied work across multiple environments
• Collaborative and supportive IT team
• Stability and growth within a national healthcare partnership

Endodontic Practice Partners is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Important: All official EPP recruiting communications, application requests, and offer letters are sent through Paycom (paycomonline.net) or from an email address ending in @EndoPracticePartners.com or @EndodonticPracticePartners.com. EPP will never request payment or purchase of any kind as part of the hiring process. If you receive a suspicious message claiming to represent EPP, please do not click any links and contact us at [email protected].

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