IT Technician I
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The IT Technician I is responsible for supporting and maintaining in-house technology equipment and IT & AV assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
- Assists in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs.
- Responds to crises in accordance with business continuity and disaster recovery plans.
- Identifies and delivers required hardware service levels according to company policies.
- Liaises with 3rd party Audio/Visual team and provide overall AV support as needed.
- Liaises with, and provide training and support to, end users and staff on equipment operation and other issues.
- Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products; and associated end user software and networking software products.
- Performs on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
- Receives and responds to incoming calls, pages, and/or e-mails regarding hardware problems.
- Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
- Develops and maintains an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.
- Documents instances of hardware failure, repair, installation, and removal.
- Maintains up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
- Performs other tasks as assigned.