IT Technician II Onsite (Sacramento, CA)
Posted Updated 2
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Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Basic server issues.
- Basic networking issues.
- Answer incoming Quick Fix calls from clients.
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
- Willing to work full-time on-site, either at the company office or client locations as required.
- Experience with Windows and Mac OS troubleshooting.
- Minimum two years in Helpdesk support or a similar role.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active IT Certifications are preferred.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Job KPI's
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
- Quality Score: Assessments performed by the training and quality team.
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Compensation
Pay rate ranges from $25.30/hour up to $33.50/hour and may vary by experience and location.
Benefits
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
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Skills
As published by greenhouse · 11 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (8)
- When is the best time to call? Include day/s and time (ex. Mon. 8 am-3 pm)
- Are you currently living in Sacramento, CA? If not, kindly provide city and state (e.g. Sacramento, CA)
- Do you have a valid driver's license, a vehicle insurance, and a vehicle to use within CA?
- Please provide your salary expectations. Don't say negotiable, please enter a $ range (per hour).
- Have you used Office 365 in the past?
- How many years of experience do you have utilizing Active Directory?
- Have you worked FOR an MSP? If so, please tell us how many years and what your experience was like.
- Where did you hear about this job opening?
Pick from a list (2)
- Are you currently authorized to work in the U.S. without requiring visa sponsorship or additional work authorization?
- I would like to receive updates from a recruiter about this job via SMS.
Written answers (1)
- What tech certifications do you have under your belt?