IT Technician

Key Responsibilities:

• Hardware Maintenance & Support: Install, configure, and maintain desktops, laptops, printers, networking devices, and other IT-related equipment.

• Software Management: Install, configure, and troubleshoot software applications on various systems.

• Networking: Assist in setting up and maintaining local area networks (LAN), wide area networks (WAN), and other network systems.

• Technical Support: Provide end-user support for IT-related issues, both in-person and remotely.

• Troubleshooting & Repairs: Diagnose and resolve technical hardware and software problems, ensuring minimal disruption to business operations.

• System Security: Monitor and maintain network and system security, including data backups, firewall, antivirus software, and updates.

• Documentation & Reporting: Document hardware and software configurations, incidents, and troubleshooting steps. Generate reports on system performance and potential improvements.

• Collaboration: Work closely with other departments and IT staff to enhance operational efficiency and address any IT-related challenges.

• Training: Provide basic training and guidance to staff on the use of new technologies and systems.

• System Upgrades: Assist in planning and executing hardware and software upgrades as required.

Requirements:

• Educational Qualification: Degree or diploma in Information Technology, Computer Science, or a related field (preferred).

• Experience: At least 1-2 years of experience in IT support or related roles. Familiarity with system administration, networking, and troubleshooting.

• Technical Skills:

  • Proficient in troubleshooting hardware and software issues.

  • Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.).

  • Experience with Windows and macOS environments.

  • Familiarity with server management and virtualization (e.g., VMware, Hyper-V).

  • Knowledge of IT security practices and tools.

• Soft Skills:

  • Strong problem-solving and analytical abilities.

  • Good communication skills, both verbal and written.

  • Ability to work independently and as part of a team.

  • Customer service orientation.