IT Technician

Position Summary

L&S Electric, Inc. is hiring a mid-level IT Technician to keep our networks, servers, and end-user systems running reliably. You will build and maintain infrastructure, keep systems patched and secure, and support employees day to day. Experience with the Microsoft Power Platform is a plus and will let you help automate and improve how our teams work.

Key Responsibilities

Networking

· Install, configure, and troubleshoot switches, wireless access points, and firewalls.

· Monitor network performance and resolve connectivity, VLAN, and DHCP/DNS issues.

· Assist with network closet and rack buildouts, including labeling and documentation.

Server builds and administration

· Build, configure, and deploy physical and virtual servers to company standards.

· Administer Windows Server roles, Active Directory, Group Policy, and file and print services.

· Support backup jobs, verify restores, and document and test disaster recovery runbooks.

Updates and patch management

· Apply operating system, firmware, and application updates to servers, workstations, and network gear.

· Schedule maintenance windows, test updates, and report on patch compliance.

· Follow the change management process for all production changes.

· Remediate vulnerabilities identified by security scans or audits, in coordination with the security engineer.

General IT support

· Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals, escalating to senior IT staff or outside vendors as needed.

· Manage user accounts, licensing, and access in Active Directory and Microsoft 365.

· Set up, image, and deploy new equipment; handle onboarding and offboarding tasks.

· Track and resolve requests in the ticketing system, communicating clearly with users.

· Write and maintain technical documentation and knowledge base articles.

· Perform other duties as assigned.

Required Qualifications

· 3 to 5 years of hands-on IT experience in a technician, support, or junior systems role.

· Working knowledge of TCP/IP, VLANs, DNS, DHCP, and Wi-Fi, with experience configuring and troubleshooting switches and access points.

· Experience building and configuring Windows Server systems, including Active Directory and Group Policy.

· Familiarity with virtualization (including hyperconverged platforms), server hardware, and backup software.

· Experience managing updates and patches across servers and endpoints.

· Strong troubleshooting skills for Windows endpoints, mobile devices, and common business applications.

· Experience with Microsoft 365 administration, including user, license, and mailbox management.

· Clear written and verbal communication, with a service-minded approach to working with non-technical users.

· Ability to prioritize multiple requests and work independently with limited supervision.

· High school diploma or equivalent; associate or bachelor's degree in IT or a related field, or equivalent experience.

· Valid driver's license and an acceptable driving record.

Preferred Qualifications

These are not required, but they will set a candidate apart.

· Experience with the Microsoft Power Platform (Power Automate, Power Apps, SharePoint, or Dataverse) to automate processes or build internal tools.

· Working knowledge of PowerShell or another scripting language for administration tasks.

· Experience with Microsoft Entra ID (Azure AD), Exchange Online, mobile device management, cloud-managed networking, or VoIP phone systems.

· Industry certifications such as CompTIA A+, Network+, or Security+, Microsoft MD-102, AZ-104, or PL-900, or Cisco CCNA.

· Experience in a manufacturing, industrial, or multi-site business environment.

Working Conditions and How to Apply

Working conditions

· Work is primarily in an office and network closet setting, with occasional site visits.

· Essential physical functions, with or without reasonable accommodation: occasionally lift and carry up to 50 pounds, climb ladders, and work in tight spaces such as network closets and ceilings.

· Occasional after-hours or weekend work for maintenance windows and urgent outages.

· Participation in an on-call rotation is required.