IT Technician

We are seeking to add an IT Technician to our growing and talented Design-Build Company. This position requires the individual to be a strong communicator, and client focused.

Objectives of this Role

Investigate all IT related tickets submitted for resolution.

Responsibilities

• Prioritize and manage all technical requests throughout the day from employees
• Complete all tickets and document the solutions
• Oversee printers, computers, software licensing, phones, network equipment, MDM, and all IT inventory
• Set up cell phones, computers, accounts, and more for individuals
• Manage configurations on AV and all networks
• Take initiative to enhance processes within the company's IT infrastructure
• May perform other tasks and projects as assigned

Requirements

• 1-3 years of help desk experience is required
• Intermediate knowledge of helpdesk ticketing, Microsoft Active Directory and M365 environment, networking, user access control, VPN, phones, servers, copiers, antivirus, managing user licensing, and administering a wide variety of SaaS and desktop products
• Proficient in prioritizing and expediting troubleshooting methods to resolve IT issues is a plus
• Excellent communication and customer service is required
• Experience in construction technology is a plus
• Above average computer skills

We are an equal-opportunity employer, promoting a cooperative, team-oriented environment and empowering all employees to deliver the best in quality service for our clients.

#LI-AM1