IT Technician
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Duties and Responsibilities
- Maintains, analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Must respond to telephone calls, email and personnel requests for technical support in a timely manner.
- Works with third party vendors and Information Technology team to develop and maintain network infrastructure, identify security issues and resolve with little interruption to service.
- Demonstrates and provides outstanding customer and employee relations at all times.
- Assist with IT planning for the property.
- Partner with other departments for various activities to achieve company goals and objectives.
- Ensures the company is in compliance with policies procedures, internal controls and government regulations.
- Performs programming and supervises installation of equipment where necessary.
- Attends periodic meetings and training sessions.
- Performs other duties as assigned.
Qualifications
- AA degree in related field
- Three (3) years IT related experience, preferably in a hospitality environment
- Strong analytical, technical and communication skills
- Ability to troubleshot and work independently to resolve time sensitive issues
- Must have experience handling both hardware and software problems
- Working knowledge of word processing programs, network systems and in-house systems
- Minimum 18 years old and have the ability to obtain appropriate license pursuant to gaming regulations.
- Strong networking experience a plus