IT Technician

Salary: £30,000 - 32,000 per year

Requirements:

• Experience in a technical support or helpdesk environment
• Strong troubleshooting and analytical skills
• Good knowledge of Microsoft systems, networking, and IT infrastructure
• Familiarity with technologies such as VMware and databases is beneficial

Responsibilities:

• Provide 1st and 2nd line IT support across software and hardware systems
• Log, track, and resolve Service Desk tickets within agreed SLAs
• Troubleshoot technical issues via phone, email, and face-to-face support
• Assist with system improvements, updates, and new technology rollouts
• Monitor recurring issues and contribute to documentation and solutions

Technologies:

• Hardware
• Support
• VMware

More:

We are offering a hands-on IT Technician role based on site in Llanelli, providing first- and second-line support in a fast-paced operational environment. You will have the opportunity to take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems. We offer a stable working environment with progression, training, holiday, and pension benefits, alongside the chance to contribute to system improvements and be part of a collaborative IT team focused on high-quality support.

last updated 35 week of 2026