IT Technician (Roaming
About the role
This role provides Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals. You will troubleshoot and resolve hardware, software, operating system, and application-related issues, support Microsoft 365 applications, and perform user account administration. You will travel between assigned offices, branches, or client sites to provide onsite technical assistance and support office openings, relocations, moves, and workstation setups.
Key responsibilities
Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals
Troubleshoot and resolve hardware, software, operating system, and application-related issues
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Perform user account administration, password resets, and access management
Travel between assigned offices, branches, or client sites to provide onsite technical assistance
Conduct regular site visits to ensure IT equipment and infrastructure remain operational
Support office openings, relocations, moves, and workstation setups
Install, configure, and deploy laptops, desktops, monitors, printers, and other IT equipment
Log, update, and track incidents and service requests within the IT Service Management (ITSM) system
Deliver professional and customer-focused support to end users
About you
Minimum 2-3 years of IT support or desktop support experience
Windows 10/11 administration and troubleshooting
Microsoft 365 administration and support
Active Directory and Entra ID (Azure AD) user management
Hardware troubleshooting and deployment
Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
Experience with IT ticketing systems and remote support tools
Strong customer service orientation
Excellent troubleshooting and analytical skills
Possession of a valid driver's license and willingness to travel extensively