IT Technician

SAIC is seeking an IT Technician to support USPACOM J7 at Camp Smith in Honolulu, Hawaii. The IT Technician provides Tier 1 help desk support, assists with IT assets and account management, and supports the IT Project Lead in executing IT-related initiatives. This position requires foundational IT support experience and a strong customer service mindset.

JOB DESCRIPTION:

• Provide Tier 1 help desk support to end users; troubleshoot and resolve routine IT issues or escalate as needed.

• Assist with J7 NMCI and HQ IT asset inventory, tracking, user assignment, and tech refresh preparation.

• Maintain functionality of Networked systems and HQ printers (NMCI, Nautilus, MPE etc); troubleshoot issues, coordinate maintenance, and ensure supply availability.

• Support onboarding and out‑processing tasks related to IT equipment issuance, user account creation, and account retirement.

• Assist with drafting and updating SOPs and IT documentation under direction of the IT Project Lead.

• Support IT Project Lead with administrative, technical, and coordination tasks.

• Maintain a customer‑focused, professional approach when supporting J7 personnel.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree and two (2)+ years of IT-related experience, OR four (4) additional years of experience in lieu of a degree.

• Experience providing IT support with strong customer service focus.

REQUIRED CERTIFICATIONS:

• Must have a current DoD IAT Level II or higher certification such as Security+, CySA+, etc.

REQUIRED CLEARANCE:

• Must have an active Secret clearance with ability to obtain TS/SCI clearance.

• Must be a current U.S. Citizen.