IT Technician

- Provide technical support to clients via phone, email, or remote sessions.
- Troubleshoot and resolve hardware and software issues on client computers.
- Assist in the installation and configuration of client servers, workstations, and other IT equipment.
- Perform routine maintenance and updates on client systems and network infrastructure.
- Manage and monitor client backups and disaster recovery systems.
- Participate in project planning and implementation of new client systems and technology solutions.
- Document and maintain accurate records of client systems and services.
- Keep up to date with emerging IT trends and apply new knowledge to improve client services.
- Be available for an on-call rotation.

You will keep our client's customers running by resolving hardware, software and Microsoft 365 issues remotely.

Location: Remote - Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela

Skills required for this job:

• Active Directory (AD)
• Help desk support
• Microsoft 365
• Microsoft Entra ID
• Microsoft Outlook
• Microsoft Teams
• Networking
• SharePoint
• Troubleshooting
• Windows
• macOS