IT Technician (Security)
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Summary
IT Technician for the City of Mableton providing enterprise-wide desktop, network, and security support — troubleshooting end-user hardware and software, administering Cisco Meraki network gear and Google Workspace, and supporting cybersecurity operations like MFA, full disk encryption, and endpoint protection.
Position Summary
The City of Mableton is seeking a motivated, security-minded detail-oriented IT Technician to provide provide enterprise-wide support for the City's expanding technology infrastructure, enterprise applications, cybersecurity operations, and digital transformation initiatives.
Key Responsibilities:
- Support development and deployment of new computer projects and hardware installations.
- Perform remote and on-site analysis, diagnosis, and resolution of system problems for end users, and recommend and implement corrective solutions.
- Administer, monitor, and troubleshoot Cisco Meraki firewalls, switches, wireless access points, and network infrastructure.
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
- Administer and resolve issues with associated end-user workstation network software products.
- Assist with network configuration changes, troubleshooting, upgrades, and infrastructure modernization.
- Receive and respond to incoming calls, emails, and/or tickets regarding IT issues.
- Perform related duties consistent with the scope and intent of the position.
- Provide troubleshooting and support for hardware, software, and network-related issues, including laptops, monitors, printers, scanners, and mobile devices.
- Respond to and resolve IT service requests and incidents promptly, ensuring minimal disruption to city operations.
- Ensure all end-user devices are managed with Google Endpoint Management and configured with security protocols, including full disk encryption.
- Monitor and maintain the city’s LAN, WAN, and wireless network architecture, including DNS and application security.
- Assist with managing endpoint protection and automated threat response.
- Ensure compliance with two-factor authentication policies for all systems and applications.
- Manage and support applications within Google Workspace, including Gmail, Google Drive, Google Meet, and Google suite software.
- Provide support for the Verkada security system, including user management, access control, and camera monitoring.
- Administer and support the City's Google Workspace environment, including Gmail, Google Drive, Google Calendar, Google Meet, Google Groups, and Google Admin Console.