IT Technician

Summary:

· Support the setup and configuration of end-user workstations in accordance with established IT best practices to ensure optimal performance and security.

· Execute tasks related to corporate user onboarding, including provisioning through Active Directory, file sharing services, and designated applications, following IT standards and protocols.

· Assist in the installation and configuration of approved software, ensuring all applications operate according to defined specifications and organizational requirements.

· Participate in routine network maintenance activities to provision new network resources and enhance the performance and reliability of existing network services.

· Uphold the security and privacy of the TDC Group of Companies’ network, ensuring compliance with IT best practice procedures and security protocols.

· Provide support in diagnosing and resolving hardware and software issues, adhering to IT security standards and ensuring minimal disruption to business operations.

· Assist in maintaining accurate hardware and software inventory records, in line with the TDC Group of Companies’ IT best practice procedures.

· Perform network point terminations at both endpoints and patch panels, ensuring compliance with structured cabling standards.

· Deliver on-site technical support across TDC locations, including troubleshooting, repairs, and installations to maintain operational continuity.

· Ensure all helpdesk tickets are accurately logged and updated in the helpdesk system, and that assigned tickets are resolved within the designated daily, weekly, or monthly timelines.

· Support the deployment and maintenance of networking infrastructure projects, contributing to the successful implementation of IT initiatives.

· Conduct daily and weekly server room inspections, ensuring all systems are operating within acceptable parameters and reporting anomalies promptly.

· Carry out additional assignments and special projects as directed by IT Management, contributing to the department’s strategic goals.

· Form part of a monthly on-call rotation, which includes Saturday support to our open businesses.

Requirements