IT Technician (Tier 1) (24326)
Location: Carrollton, TX
Type: Full‑time role, Monday–Friday, 8:00 AM–5:00 PM
Reports to: Director of Information Technologies
What We Offer You
• Competitive pay
• Performance‑based bonus opportunities
• Comprehensive health, dental, and vision insurance
• Additional supplemental benefits (life insurance, disability, accident, etc.)
• 401(k) with company match
• Generous paid time off (PTO/Sick)
• Clear career growth and advancement opportunities
• A supportive and vibrant company culture
• Many more employee perks and benefits
Job Summary
The Tier 1 IT Technician serves as the first point of contact for technical support across Cantex Continuing Care Network. This role provides essential user account management, troubleshooting, and application support for Windows 10/11, Azure AD, Office 365, PointClickCare, Homecare Homebase, and other healthcare systems. The Tier 1 Technician ensures smooth daily operations for clinical and administrative staff by resolving issues quickly, documenting interactions, and escalating complex problems when needed. This position is ideal for a detail‑oriented, customer‑focused IT professional who enjoys helping users and learning new technologies.