IT Technician

Position Summary: Under the supervision of Information Technology Coordinator; this position provides basic computer operational and software assistance to users, resolves operational problems, performs preventative maintenance, and is responsible for installing, configuring, troubleshooting, and maintaining desktop, laptop and mobile systems, as well as troubleshooting network connectivity, application security and other issues.

Starting Salary Range: $23.02 - $25.91 per hour. Salary reflects steps 1-5 of an 11-step pay schedule. The starting salary will be determined based on the applicant’s education and relevant experience.

Essential Duties and Responsibilities:

1. Assist in performing hardware and software installation procedures
2. Perform software configuration on stand-alone computers and laptops
3. Provide support in diagnosing hardware and software issues and troubleshooting activities
4. Lay cables and wires for networks and ensure that they are in good working order
5. Assist in handling data migration duties
6. Take user support requests and take measures to fulfill requests
7. Assist in hardware and software inventory management
8. Handle periodic maintenance of hardware and software
9. Troubleshoot equipment such as printers and scanners and other peripherals
10. Other duties as assigned.

Responsibilities to the Organization:

1. Contribute to the strategic goals and outcomes of the agency as measured by the development and achievement of individual, departmental, and organizational goals and outcomes.
2. Deal constructively and helpfully with all other members of the organization.
3. Fully support and model the mission and values of YBGR.
4. Adhere to all policies, systems, safety requirements, and procedures of the organization.
5. Take the initiative to identify problems and seek out solutions.
6. Be a professional representative of the organization to those outside it.
7. Participate and engage in monthly supervision/coaching meetings with supervisor.
8. Be aware of the cultural and socioeconomic characteristics of persons served.
9. Participate in required training as appropriate to the position and beneficial to YBGR.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.