IT Trainer / Software Trainer

Salary: £35,000 - 35,000 per year

• Experience delivering IT or software end-user training in person and remotely to varied audiences and ability levels
• Strong working knowledge of Microsoft Office and Microsoft 365, including Outlook, Word, Excel, PowerPoint and Teams, sufficient to train and support end users
• Confidence delivering Microsoft Copilot training to end users
• Confidence delivering cyber security awareness training to end users
• Ability to prepare and adapt clear, engaging training materials, guides and documentation for different audiences
• Excellent presentation, facilitation and communication skills, including the ability to explain technical topics to non-technical audiences
• Excellent time management, organisational and prioritisation skills to plan and deliver training across multiple clients
• Ability to work accurately within established processes and with attention to detail
• Motivation to develop knowledge of new technologies and Microsoft product updates
• Ability to work effectively independently and as part of a team
• Confident, personable and professional manner when engaging with clients of varying technical ability
• Ability to demonstrate behaviours consistent with ambition, professionalism, knowledge, integrity and respect
• Ability to travel between offices and undertake client visits if required
• Desirable: Microsoft certification relevant to Microsoft 365, such as MS-900 or MO-100/MO-201, or a recognised training or facilitation qualification such as AET/PTLLS
• Desirable: Confidence using screen-recording or video-editing tools to produce short training content
• Desirable: Experience delivering training within an MSP or IT consultancy environment
• Desirable: Knowledge and experience of Microsoft Entra ID, Intune and Purview sufficient to support related end-user training
• Desirable: Experience using a Professional Services Automation (PSA) system to log time, tickets and documentation
• Desirable: Ability to work on your own initiative with integrity and seek instruction or guidance when appropriate
• Desirable: Flexible approach to working hours to accommodate client training schedules

• Deliver Microsoft, software and induction training in person or virtually, including learning following commissioned project implementation
• Prepare clear internal training documents covering new products, tools and topics
• Produce short training videos for social media to support knowledge sharing and experience
• Complete technical work internally and for clients using company tools, remotely or on site, in line with the agreed scope
• Record work, notes, time and charge codes accurately, and manage assigned tickets, activities and projects through the PSA system
• Maintain accurate internal and client technical and process documentation
• Handle internal and external communications professionally and follow standard operating procedures
• Identify and recommend process and procedure improvements
• Maintain technical knowledge and participate in relevant learning and development
• Build positive relationships, support equality, diversity and inclusion, and represent the organisation professionally

• Copilot
• Excel
• Support
• Microsoft 365
• Security
• Office 365

More:

We are advertising a full-time, permanent IT Trainer / Software Trainer role based in Carlisle, Cumbria, North West England, with some hybrid working available. The position offers a salary from £35,000 per annum plus benefits and a 37.5-hour working week, Monday to Friday. You will work with clients and colleagues to help users get more from Microsoft applications and new software through practical learning and resources. Benefits include birthday leave, a paid charity day, enhanced annual leave with service, ongoing training and mentoring, a defined contribution pension with a 4% employer contribution for eligible jobholders, company sick pay outside probation, a free financial review, staff discounts, rewards and recognition, wellbeing and mental health support with a confidential 24/7 advice line, free eye tests, refreshments, on-site parking, social events, group life assurance for permanent employees, and financial incentives for eligible client and colleague referrals.

last updated 42 week of 2026