IT VDI Project Manager, Investment bank

Salary: $60,000 – $80,000 per month

Key Areas of Responsibilities

• Provide engineering insights and support to the Workspace technology and application systems stack

• Primary focus being in Virtual Desktop Infrastructure, either VMware, MS AVD or SangFor

• Secondary focus on any of the following will be an advantage, Microsoft 365, Exchange SE or on Prem, Microsoft Teams, Active Directory on-prem, Cisco Ironport, Proofpoint, SharePoint, Intune/BlackBerry UEM/Dynamics, SCOM, SCCM, ActiveRoles Server, Quest Analytics and any future workspace technology products or services, on-prem or Cloud.

• Manage Workspace related projects owning the overall delivery and adheres to PMO governance framework.

• Ensure proactive monitoring of all Workspace systems and diligently identify legacy issues and weaknesses before they manifest into audit issues or business impact.

• Actively seek to innovate and devise practical solutions to meet business requirements and improve existing technologies, support models and business workflows.

• Ensure the healthiness and robustness of Workspace systems in providing business agility, stability and continuity.

• Establish OLA with the Technology Operations teams so as to ensure the supportability of Workspace systems.

• Devise and maintain a set of KPIs for measuring and tracking Workspace systems performance and present these in management reports.

• Uphold and continually evolve the Configuration and Security Control (CSC) framework to ensure conformance to standards and security baseline.

• Ensure all IT security baselines are met and any non-conformances are effectively identified, reported and rectified.

• Coordinate impact assessment, issues troubleshooting, service restoration and root cause analysis pertaining to Workspace systems.

• Provide Level-3 escalation support in relation to Workspace production systems and participate in cross team incident management forums.

• Document the design and implementation record of Workspace systems in a structured and consistent manner so that Technology Operations teams can consume accordingly.

• Ensure full compliance of Workspace platforms with all regulatory requirements applicable in countries where the firm operates.

Requirements

· Bachelor or above degree in Computer Engineering, Information Technology or related discipline.

· Minimum 8 years of technical hands-on experience in digital workspace technology space.

· Strong hands-on practical experience in Workspace products and application stack mentioned in Job Responsibilities.

· Proven track records of effective implementation and administration of IT systems with focus on digital workspace related systems.

· Strong experience in exploring and adopting practical technologies that bring benefits to the firm.

· Demonstrable action taker attitude and responsiveness to business requests.

· Demonstrable pragmatic and agile mindset that prudently drives changes.

· Proven analytical and problem solving skills.

· Proven track records of IT incident and disaster situation handling.

· Excellent command of digital tools to manage projects and daily tasks at both a team and personal level.

· Excellent communication (Email, phone, IM) and verbal presentation skills.

· Team player, good personality and motivation.

· Good interpersonal and communications skills.

· Good command of written and spoken English and Chinese (including Mandarin).

· Microsoft MCSE or MCP will be an advantage.

· Investment bank or regulated industry experience will be an advantage.

· Proficiency in Mandarin and English is mandatory.