Italian Bilingual- Technical Support

The Italian Bilingual – Technical Support Representative is responsible for handling inbound calls and messages from Italian-speaking customers. The role focuses on answering initial inquiries, documenting customer concerns, and efficiently transferring them to the appropriate department for resolution while ensuring excellent customer service.

Key Responsibilities:

• Answer incoming calls and messages in both Italian and English.

• Provide basic information and assistance to customers.

• Record customer concerns accurately in the system.

• Transfer calls or messages to the appropriate department for resolution.

• Ensure smooth communication flow between customers and internal teams.

• Maintain a professional, courteous, and empathetic tone at all times.

• Follow standard operating procedures and service level agreements.

• Escalate urgent issues to supervisors when necessary.

• Assist in translating simple messages or instructions as required.

Qualifications:

• Proficient in Italian and English (verbal and written).

• No experience required

• Excellent communication and listening skills.

• Ability to multitask and manage time effectively.

• Familiarity with call-handling systems, email platforms, or ticketing tools is an advantage.

• Strong interpersonal skills and a customer-focused attitude.

• Can work in a hybrid set-up