Italian speaking Helpdesk Analyst

Responsibilities - Tasks

Are you passionate about technology and helping people?

We're looking for a Italian-Speaking Service Desk Analyst to join our international team and provide first-level IT support to our clients. If you enjoy problem-solving, working with people, and learning new technologies, this role could be a great fit for you. No advanced technical background is required.

We welcome recent graduates, career changers, and anyone eager to start or grow their career in IT support!

What You’ll Do

• Be the first point of contact for users experiencing IT-related issues
• Support customers via phone, email, chat, and ticketing systems
• Help troubleshoot common hardware, software, and access-related problems
• Provide support in Italian
• Document and track incidents in the ticketing system
• Escalate more complex issues to specialist teams when needed
• Keep users informed throughout the resolution process
• Deliver an excellent customer experience through clear communication and problem-solving

Requirements

Requirements

• Professional working proficiency in Italian
• Good command of English
• Upper secondary school leaving certificate is mandatory
• Strong communication and customer-focused mindset
• Interest in technology and willingness to learn IT concepts
• Problem-solving and analytical thinking skills
• Ability to work independently and as part of a team
• Good computer literacy, including Microsoft Office 365
• Flexibility to work in a shift-based environment

Benefits

Benefits

• Language Allowance: gross HUF 60,000/month
• SZÉP Card Benefit: NET HUF 29,000/month
• Sign-on bonus: HUF 180,000 gross
• Hybrid work model – remote work supported, with one required on-site day per month.
• Uniqa Private Health Insurance
• Fitness pass: 8 free sessions per month in the Life 1 and Gilda Max gyms
• Free online training programmes on Linkedin Learning, Udemy and NorthStar
• Multicultural environment with 25+ Nationalities
• Our Employee Assistance Program can provide professional help with your mental and physical health, finances, and legal issues.