iTero Operations Specialist

Join a team that is changing millions of lives.
Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

About this opportunity

The Role of iTero Operations Specialist is responsible for supporting and also providing guidelines to assist team members to work towards achieving operational goals for iTero business in APAC. The incumbent oversees contracts processing, shipment timetables and any other enquiries supporting the iTero business. He or she will also work closely with the technical support; sales and also customer support functions in order to coordinate any activities within the markets supported. At the same time, the successful candidate will also be responsible for learning and understanding the order to cash process across various systems.

Role Expectation

In this role, you will…

Key responsibilities:

• Data processing activities such as scanner contracts, fulfilments, replacements and RMAs, credits and rebills.
• Maintaining data accuracy in system(s) relating to services i.e. warranty, billing, subscriptions, etc.
• Support monthly and quarterly closing activities to ensure respective data is in place to support revenue recognition.
• Support projects which are not supported by automation i.e Go Digital
• Managing new purchase of demo and/or evaluation loaner requests with manufacturer(s)
• Monitoring scanner orders shipment status and keeping the regional Align teams about shipment plans.
• Ensuring documentation of supported process and systems are up to date. Researching new ways and alternative methods to improve operational efficiency.
• Generating reports from existing data as and when required.
• Ensuring the business operates within the company's mission statement.
• Complying with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participating in proactive team efforts to achieve departmental and company goals.
• Performing other duties as assigned.

In this role, you’ll need …

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.

• Strong interpersonal, listening and persuasive communication skills.
• Dynamic, optimistic, accurate, results oriented, hard-working, creative.
• Ability to work without constant supervision, strong learning in a dynamic and fast paced environment.
• Ability to consistently follow through with projects to completion.
• Familiarity with Windows environment. Ability to learn software applications quickly.
• Ability to adapt and to deal with ambiguity.
• Ability to communicate effectively with people in all areas of a company is vital.
• Willing to reassess and reorganize when traditional solutions aren't working.
• The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.

EDUCATION and/or EXPERIENCE

• University Degree/ Diploma.
• Has 3-5 years in operations, or customer support environment, etc.
• SAP and SFDC knowledge will be a great advantage
• Knowledge or experience in dental and orthodontic treatments is a plus, but it is not required.
• Good interpersonal communication skills, result oriented

About Align

Align Technology is a publicly traded medical device companythat is transforming smilesand changing lives. Our global team of talented employees develop innovativetechnology, tools and treatment options to help dental professionals worldwideachieve the clinical results they expect. Our digital ecosystem combines the powerof technology to create beautiful smiles through the integration of AI andmachine learning, digital imaging and visualization, biomechanics and materialscience to develop the Invisalign system, the most advanced clear alignersystem in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know?Align is the world’s largest manufacturer of custom3D-printed materials.

By joining Align, you will be part of a global, fast-growingcompany in one of the most dynamic industries. Great people, innovativetechnologies, and meaningful work – these are just some of the things employees say make Align Technology a great placeto work.

We respect your privacy. Please review our Applicant Privacy Policiesfor additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we knowthat every smile is as unique as our employees. As we grow, we will continuebuilding a workforce of diverse cultural backgrounds and life experiences andfostering a culture of open-mindedness and compassion for all our employees. Welive our company values by promoting healthy people and healthy communities.All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity inall of our employment practices without regard to race, color, religion, sex,national origin, ancestry, marital status, protected veteran status, age,individuals with disabilities, sexual orientation or gender identity orexpression or any other legally protected category. Applicants for positionswith Align must be legally authorized to work in the country which they areapplying for, and verification of employment eligibility will be required as acondition of hire.