ITS_Senior IT Support Engineer
Roles & Responsibilities :
· Responsible for implementation of target environment (based on E2E Process Portfolio) in location
· Achieving overall project goals, deliverables and risk management in the location
· The nomination, availability of capacity and coordination of the local S/4 project team (Key users, power users and local OCM) according to project requirements
· Ensures local communication to location management and associates in alignment with local OCM
· Interface between Wave Project Leads and local associates
· While preparation support executing of the Readiness Guideline and special focus on cleansing/harmonization activities
· Coordinates data cleansing & process standardization over all time
· Confirms process, migration and test scope, approve at location level migration & test results
· Ensures that cut over, change management topics and trainings are implemented
· Escalation to local management and regional coordinator / organize support for the locations when required
· Ensure local key user structure after Go-Live (stabilization &run)
· Representative of the location view and location interests to the locations
· Provide a clear status about task fulfillment /milestone achievement within project task Management
Educational qualification:
Education
• B.E or B.Tech in Computer Science, Information Science, Production, Mechanical or Industrial Engineering
• MBA in IT or Operations Management, Master's Degree in any Engineering discipline would be advantageous
• Professional certification in Project Management (PMP) would be advantageous
Experience
• 7+ years of overall experience in Business processes and IT Applications and Services, Industry 4.0 and digitalization in plants
• 3+ years in leading teams
• Experience in IT Infrastructure and SAP
Soft Skills (Personal Competencies)
Good argumentation and negotiation skills
able to solve problems intuitively and guide/advise internally and find new solutions
can explain and convince in difficult situations
can identify and manage risks
Open and communicative personality
self-motivated to lead oneself and influence others
experience in moderation
knows how to involve all parties and guide/advise internally to find a solution considering all relevant arguments, able to summarize result
Very good English skills, spoken and written