ITSM Analyst
Summary
The Service Management Analyst will manage and improve ITSM processes, specifically focusing on ServiceNow service catalogue, request, and knowledge management within a tertiary education environment. The role involves maintaining governance frameworks, providing stakeholder support, and driving continuous service improvement.
Service Management Analyst (ITSM / ServiceNow) | 6 Month Contract | Sydney Drive service excellence in a leading tertiary education environment. We're seeking an experienced Service Management Analyst to join a large and well-regarded tertiary education organisation on a 6-month contract . This role sits within the Service Management Office (SMO) and will play a key part in ensuring IT Service Management processes and ServiceNow capabilities continue to deliver effective outcomes across a compl…