ITSM Analyst / Technical Project Manager for ITSM Migration Project
Summary
Consultant role at emagine supporting a client's migration from ServiceNow to BMC Helix: running as-is capability assessments, gap analysis and stakeholder workshops, then turning findings into technical requirements and decision materials. Day to day combines ITSM process analysis, project coordination and management reporting from Copenhagen (3 days onsite, 2 remote) through March 2027.
emagine is seeking an experienced ITSM Analyst / Technical Project Manager to assist with a migration from ServiceNow to BMC Helix. The successful candidate will establish a structured understanding of the existing ServiceNow landscape and translate this into requirements and design input for the new solution.
The role requires a hands-on approach that combines ITSM process knowledge, ServiceNow expertise, and strong analytical and project coordination skills.
Main Responsibilities
The consultant will be responsible for:
Conducting as-is capability assessments of ServiceNow.
Performing a gap analysis and mapping existing processes.
Facilitating workshops with multiple stakeholders.
Contributing to technical requirements.
Creating decision-making materials.
Reporting to upper-level management on progress.
Key Requirements
Strong analytical skills for capability mapping and gap analysis.
Proven ability to drive and secure project progress.
Sound understanding of ITSM capabilities and processes.
Experience facilitating stakeholder workshops.
Ability to create detailed reporting for management.
Nice to Have
Knowledge of ServiceNow.
Familiarity with BMC Helix.
Knowledge of JIRA.
Experience with CMDB structure and setup.
Other Details
Start date: As soon as possible
End date: March 31, 2027
Location: Copenhagen
Workload: Full-time and 3 days onsite and 2 days remote