ITSM Automation & Data Integration Engineer

Holcim is seeking an ITSM Digital Process Engineer to drive process engineering, automation, and data analytics across ITSM ecosystems in the Americas. You will design, build, and maintain automation rules (Jira/ServiceNow), ETL pipelines (BigQuery), and executive dashboards (Looker Studio/Qlik Sense) to improve service quality and governance.

You will own the BI stack, automate data flows, and collaborate across teams to enable data-driven decision making, in a dynamic ADC environment.