ITSM Configuration and Service Catalogue Analyst
Summary
Build and maintain a CMDB and service catalogue for a large public-sector ITSM transformation, using ITIL practices and tools like ServiceNow to map services and streamline request workflows.
Salary: £? - ? per year Requirements: Significant hands-on experience implementing or improving CMDB and Service Catalogue capabilities. Proven experience supporting large-scale ITSM implementation, migration, or service improvement programmes. Experience gathering requirements and taking work through discovery, documentation, validation, testing, and implementation. Strong understanding of ITIL Service Management, Configuration Management, and Service Modelling. Experience creating service map…