ITSM Configuration Management Lead

Who is H2B Group?

We are a consulting firm that helps clients automate business processes using AI and supports IT specialists in advancing their careers through the B2B model. We offer projects in industries such as fintech, medtech, edutech, and industrial automation. Through close cooperation, we drive our clients' growth by delivering fast, measurable results, while providing IT professionals with excellent career development opportunities and valuable experience.

Why work with us?

✨ Flexibility – You choose projects tailored to your skills and interests, with the option to switch within our company or the Euvic group, which we are part of.

💡 Transparency – You get clear cooperation rules and full transparency regarding compensation and contract terms.

🚀 Speed – Thanks to our efficiency, you can quickly find or change to a project that perfectly matches your competencies.

🌟 Growth Opportunities – You work on innovative projects, developing key skills and gaining valuable experience.

About the Role

We are looking for an ITSM Configuration Management Lead to oversee CMDB and IT Asset Management (ITAM) governance for the EEAS in Brussels. In this role, you will shape and drive ITIL-aligned process strategies across a complex, multi-site enterprise environment.

Key Responsibilities

• Lead and Improve Processes: Develop, implement, and continuously improve ITSM Configuration Management and CMDB workflows.

• Define Strategy: Set the process strategy, governance models, and operational goals across various business sectors and teams.

• Standardize Operations: Ensure all processes are standardized, clearly documented, and practical for daily operations.

• Optimize Tools: Manage and improve the centralized, integrated CMDB/ITSM toolset.

• Coordinate Governance: Lead advisory boards, tactical reviews, and alignment meetings with stakeholders.

• Track Performance: Define, monitor, and improve operational KPIs using data and trend analysis.

• Manage Knowledge & Change: Maintain process documentation, guide continuous service improvements, and support change management initiatives.

Requirements

• Core Expertise: Strong, proven experience in ITSM Configuration Management, CMDB, and ITAM.

• Framework Knowledge: Deep understanding of ITIL best practices and service management frameworks (e.g., ITIL, IT4IT).

• Enterprise Experience: Background working in complex, multi-tower, and multi-site corporate environments.

• Technical & Analytical Skills: Hands-on experience with integrated ITSM platforms, CMDB governance, and interpreting operational data.

• Communication: Exceptional communication, presentation, and relationship-building skills to manage technical and business stakeholders.

• Planning: Strong skills in operational forecasting, planning, and scheduling.

Nice to Have

• Experience with ServiceNow or similar ITSM platforms.

• Official ITIL certification.

• Experience with large-scale operational transformation, compliance, or operational excellence programs.

What we offer:

• Remote work – flexibility that allows you to work from anywhere in the world!

• Interesting projects – tailored to your skills and interests, offering the opportunity to work on innovative solutions.

• B2B contract with no exclusivity clause – work with us on your own terms.

• Professional development – working with the latest technologies on diverse projects guarantees continuous growth.