ITSM Engineer with Security Clearance
Summary
An ITSM Engineer will manage ServiceNow-based ITIL processes (incidents, changes, requests) in Washington, D.C., ensuring high data accuracy and compliance for a government agency.
GovCIO is currently hiring for an ITSM (ServiceNow) Engineer to support the DFC onsite in NW Washington, DC. Responsibilities Key Responsibilities ServiceNow & ITIL Process Ownership * Execute and optimize ITIL 4 practices within ServiceNow-including Incident, Problem, Change, Request, and Knowledge Management-consistent with PWS requirements and service quality benchmarks * Maintain ≥95% CMDB accuracy and ≥95% knowledge article accuracy, ensuring ITSM data meets audit readiness and contractual…