ITSM / Jira Service Management Implementation Engineer
Posted
The ideal candidate is a hands-on JSM implementer who combines ITSM process knowledge, low-code workflow configuration, automation and system integration. The candidate should be comfortable challenging legacy processes and helping establish a simpler, more automated and integrated ITSM operating model.
Required Experience and Skills
- Strong hands-on experience implementing and configuring Atlassian Jira Service Management.
- Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions.
- Good understanding of ITSM processes and practices.
- Experience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment.
- Experience with workflow automation, business-rule configuration and system integration.
- Experience using REST APIs, webhooks or similar integration methods.
- Experience with Jira and Confluence.
- Strong troubleshooting, documentation and stakeholder communication skills.