ITSM Process Lead

About the Role National Energy System Operator (NESO) is looking for an ITSM Process Lead to oversee Service Management operations across the organisation. The role will ensure to Manage the Service Management operations as an effective single point of contact for IT services Operations, delivering consistent, high-quality support for incidents, service requests and user enquiries. Working closely with service owners, delivery teams, SIAM towers, resolver groups and managed service partners, th…