ITSM / Service Desk Lead

ITSM / Service Desk Lead Salary: $93,750-$125,000 Position Summary The ITSM / Service Desk Lead is responsible for the leadership and governance of Level 1 Service Desk operations and the organization's IT Service Management framework. This role owns ServiceNow (or equivalent ITSM platform), drives ITIL process maturity, ensures SLA achievement, and provides governance over Incident, Problem, Change, and Request Management processes across the enterprise. Key Responsibilities Service Desk Leade…