ITSM Specialist (Major Incident Manager)

Join NEC and lead the response to critical incidents while driving ITIL best practices across Incident, Problem, Change, Knowledge, and Service Management processes. You'll work closely with customers, operational teams, and leadership to minimise business impact, improve service performance, and deliver continual service improvement. You will act as the central coordination point during Priority 1 and Priority 2 incidents, ensuring rapid restoration of services, clear stakeholder communication…